Delivery & Service Fee

Delivery Fee

China-West Malaysia Normal Goods (China)

Weight
1kg & AboveEvery 1kgRM45.00/1kg
Round Up Unit1kg
Duration5-10 Working Days
Description*Tax Exemption within RM200, product receipt and China receiver ID are required
*Minimum 1kg
*Daily direct flights
*Transit time about 5-10days
*Volume Weight calculation:length * width * height/5000

Guangzhou,China-West Malaysia-include tax Normal Goods (West Malaysia)

Weight
0.5-10.5kgFirst 0.5kgRM18.00/0.5kg
Continue 0.5kgRM7.40/0.5kg
11kg & AboveEvery 0.5kgRM7.10/0.5kg
Round Up Unit0.5kg
Duration4-6 Working Days
Description1. Weight Rounding Policy
==========
If the package weight is not a whole number, it will be rounded up for billing:
- 0.01KG–0.49KG → charged as 0.5KG
- 0.51KG–0.99KG → charged as 1KG
- And so on.

- The higher between actual and volumetric weight will be used for billing.

2. Size & Weight Limits
==========
- Maximum weight per item: 68KG
- Maximum size per item: 150CM per side (Max total: 150×80×80CM)
- If weight exceeds 68KG or dimensions exceed 150×80×80CM, a surcharge of RM 89 per shipment applies.

For palletized/crated goods:
- Must use 9CM pallets, hinged wooden crates, and cross-pattern iron straps.
- Wooden crates/pallets incur an additional RM 1.2/KG surcharge.
- Not applicable to electronic or sensitive goods.

3. Address or Shipping Method Changes
==========
- Change Fee: RM 17.8 per waybill
- Address changes are only allowed before arrival in Malaysia.
- No changes are accepted after the shipment has arrived.
- Shipping method changes are only allowed before dispatch.
- Once shipped, changes are no longer accepted.

4. Delivery Notification Policy
==========
- If the logistics team gives advance delivery notice and no response is received within 1 hour, it is assumed the delivery can proceed.
- If delivery fails on the same day, a second delivery charge will apply.
(Please contact customer service for rates.)

5. Second Delivery Charges
==========
- RM 59 per CBM, with a minimum charge of RM 17.8 per waybill.

Guangzhou,China-West Malaysia-include tax Sensitive Goods (West Malaysia)

Weight
0.5-10.5kgFirst 0.5kgRM22.20/0.5kg
Continue 0.5kgRM9.50/0.5kg
11kg & AboveEvery 0.5kgRM8.90/0.5kg
Round Up Unit0.5kg
Duration4-6 Working Days
Description1. Weight Rounding Policy
==========
If the package weight is not a whole number, it will be rounded up for billing:
- 0.01KG–0.49KG → charged as 0.5KG
- 0.51KG–0.99KG → charged as 1KG
- And so on.

- The higher between actual and volumetric weight will be used for billing.

2. Size & Weight Limits
==========
- Maximum weight per item: 68KG
- Maximum size per item: 150CM per side (Max total: 150×80×80CM)
- If weight exceeds 68KG or dimensions exceed 150×80×80CM, a surcharge of RM 89 per shipment applies.

For palletized/crated goods:
- Must use 9CM pallets, hinged wooden crates, and cross-pattern iron straps.
- Wooden crates/pallets incur an additional RM 1.2/KG surcharge.
- Not applicable to electronic or sensitive goods.

3. Address or Shipping Method Changes
==========
- Change Fee: RM 17.8 per waybill
- Address changes are only allowed before arrival in Malaysia.
- No changes are accepted after the shipment has arrived.
- Shipping method changes are only allowed before dispatch.
- Once shipped, changes are no longer accepted.

4. Delivery Notification Policy
==========
- If the logistics team gives advance delivery notice and no response is received within 1 hour, it is assumed the delivery can proceed.
- If delivery fails on the same day, a second delivery charge will apply.
(Please contact customer service for rates.)

5. Second Delivery Charges
==========
- RM 59 per CBM, with a minimum charge of RM 17.8 per waybill.

Guangzhou,China-East Malaysia-include tax Normal Goods (East Malaysia)

Weight
0.5-10.5kgFirst 0.5kgRM28.10/0.5kg
Continue 0.5kgRM14.90/0.5kg
11kg & AboveEvery 0.5kgRM13.00/0.5kg
Round Up Unit0.5kg
Duration4-7 Working Days
Description1、包裹重量不是整数,将按整数收费
0.01kg-0.49kg, 按0.5kg收费
0.51kg-0.99kg, 按1kg收费,以此类推

实重和抛重,选最重的

2、单件重量不超过68KG, 单边长度不大于150CM (最大尺寸:150*80*80cm),如重量超68KG,尺寸超:150*80*80cm,需要加收RM 89/票;需要打卡脚9CM,货物木箱木架货物航司要求打合页,打井字形铁绑带,木箱,木架货物运费单价+ RM 1.2/KG,带电敏感不用

3、修改配送地址 或 更换运输方式:RM 17.8 /运单
修改配送地址只允许在【马来西亚到港】前,到港后一律不接受修改
更换运输方式只允许在【未发货】前,发货后一律不接受更换

4、派送通知
凡是运输部门提前通知派送,一个小时内没有给予任何答复,一律默认可以签收,但如果当天派送失败,会产生二次派送费用,具体的费用可联系客服查询

5、二次派送费用
RM 59 /立方【最低消费 RM 17.8 /运单】

Guangzhou,China-East Malaysia-include tax Sensitive Goods (East Malaysia)

Weight
0.5-10.5kgFirst 0.5kgRM31.30/0.5kg
Continue 0.5kgRM15.80/0.5kg
11kg & AboveEvery 0.5kgRM14.30/0.5kg
Round Up Unit0.5kg
Duration4-7 Working Days
Description1. Weight Rounding Policy
==========
If the package weight is not a whole number, it will be rounded up for billing:
- 0.01KG–0.49KG → charged as 0.5KG
- 0.51KG–0.99KG → charged as 1KG
- And so on.


- The higher between actual and volumetric weight will be used for billing.

2. Size & Weight Limits
==========
- Maximum weight per item: 68KG
- Maximum size per item: 150CM per side (Max total: 150×80×80CM)
- If weight exceeds 68KG or dimensions exceed 150×80×80CM, a surcharge of RM 89 per shipment applies.

For palletized/crated goods:
- Must use 9CM pallets, hinged wooden crates, and cross-pattern iron straps.
- Wooden crates/pallets incur an additional RM 1.2/KG surcharge.
- Not applicable to electronic or sensitive goods.

3. Address or Shipping Method Changes
==========
- Change Fee: RM 17.8 per waybill
- Address changes are only allowed before arrival in Malaysia.
- No changes are accepted after the shipment has arrived.
- Shipping method changes are only allowed before dispatch.
- Once shipped, changes are no longer accepted.

4. Delivery Notification Policy
==========
- If the logistics team gives advance delivery notice and no response is received within 1 hour, it is assumed the delivery can proceed.
- If delivery fails on the same day, a second delivery charge will apply.
(Please contact customer service for rates.)

5. Second Delivery Charges
==========
- RM 59 per CBM, with a minimum charge of RM 17.8 per waybill.

Guangzhou,China-Singapore-no include GST Normal Goods (Singapore)

Weight
0.5-10.5kgFirst 0.5kgRM24.30/0.5kg
Continue 0.5kgRM9.40/0.5kg
11kg & AboveEvery 0.5kgRM7.30/0.5kg
Round Up Unit0.5kg
Duration3-5 Working Days

Guangzhou,China-Singapore-no include GST Sensitive Goods (Singapore)

Weight
0.5-10.5kgFirst 0.5kgRM30.90/0.5kg
Continue 0.5kgRM12.00/0.5kg
11kg & AboveEvery 0.5kgRM9.30/0.5kg
Round Up Unit0.5kg
Duration4-5 Working Days

Add-on Service Fee (optional)

Warehouse Storage Service

1-10DaysEvery 1DaysRM0.00/1Days
11Days & AboveEvery 1DaysRM0.90/1Days
Description- Each parcel is entitled to 10 days of free storage.

- After the free period, a storage fee of RM 0.9/CBM/day will be charged
(minimum charge of RM 0.9/day).

- The maximum storage period is 45 days.

- Once this limit is exceeded, the parcel will be removed from the warehouse and can no longer be claimed.

Wooden Crate Fee

No Fixed Fee
Description1. It is recommended to use wooden crate protection for liquids, fragile items, or valuables.
2. If the wooden crate is optional in the waybill, the system will by default calculate the charge based on the total CBM of the waybill. Therefore, customers must inform customer service before payment to adjust it.
3. If the shape or size of the goods requires separate crating, special handling charges will apply. Please contact customer service for pricing.

Parcel Inspection Fee

0.01-0.02m3RM4.80
0.03-0.09m3RM9.50
0.1-0.5m3RM14.80
Description- Inspection service is provided for added security, where we will inspect items as requested and provide photos or videos for customer verification.

- Special handling fees apply, please contact customer service for pricing.

Fragile Label Fee

1piece & AboveEvery 1pieceRM0.60/1piece
DescriptionA “Fragile” sticker will be added to alert customs, couriers, and delivery personnel to handle the package with care.

Parcel Wrapping Fee

No Fixed Fee
DescriptionWaterproof (bubble wrap) film will be used to wrap the entire parcel, preventing water from seeping in and damaging the products.

Change of Delivery Address or Shipping Method

1pieces & AboveRM5.90
Description- Changing delivery address is only allowed before the parcel arrives in Malaysia. No changes will be accepted after arrival.
- Changing shipping method is only allowed before the parcel is shipped. No changes will be accepted after shipping.

Second Delivery Attempt Fee

0.3m3 & AboveFirst 0.3m3RM17.80/0.3m3
Continue 0.1m3RM5.90/0.1m3

Purchase Agent Service Fee

Total Buy For Me Product Price
1pieces & AboveRM0.00 + RM15.00
Round Up Unit1pieces

Guangzhou,China-West Malaysia-include tax Normal Goods (West Malaysia)

M3
0.3m3Every 0.3m3RM150.00/0.3m3
0.4-3m3Every 0.1m3RM50.00/0.1m3
3.1-6m3Every 0.1m3RM49.00/0.1m3
6.1-10m3Every 0.1m3RM48.00/0.1m3
10.1m3 & AboveEvery 0.1m3RM47.00/0.1m3
Round Up Unit0.1m3
0.1m3 can contain up to 50kg
Duration15-20 Working Days
Description1. Minimum Chargeable Volume per Shipment:
==========
- The minimum charge per shipment is 0.3 CBM.
- Each cubic meter is limited to 500 KGS in weight.
- If the volume exceeds 0.3 CBM, any part below 0.1 CBM is rounded up to 0.1 CBM.
- For example, 0.63 CBM will be billed as 0.7 CBM.

2. Overweight Billing Method:
==========
If the actual weight exceeds the limit, the chargeable volume is calculated as:
- Actual Weight ÷ 500 KG = Chargeable CBM.
- For single pieces over 500 KG, please contact customer service first.

3. Oversized/Overweight Handling Fees:
==========
- If any single dimension exceeds 250 CM or if any single item weighs more than 100 KG, an additional fee of RM 89per item will be charged upon warehouse entry.
- If any single dimension (length/width/height) exceeds 2 meters or if a single item weighs over 1.5 tons, final delivery charges at the destination port must be confirmed separately.
- For oversized/heavy items, the receiver must prepare a forklift for unloading.
(If forklift assistance is needed for loading/unloading, please inquire separately.)

Guangzhou,China-West Malaysia-include tax Sensitive Goods (West Malaysia)

M3
0.3m3Every 0.3m3RM180.00/0.3m3
0.4-3m3Every 0.1m3RM60.00/0.1m3
3.1-6m3Every 0.1m3RM59.00/0.1m3
6.1-10m3Every 0.1m3RM58.00/0.1m3
10.1m3 & AboveEvery 0.1m3RM57.00/0.1m3
Round Up Unit0.1m3
0.1m3 can contain up to 50kg
Duration15-20 Working Days
Description1. Minimum Charge per Shipment:
==========
- The minimum charge for a single shipment is 0.3 CBM.
- Each cubic meter is limited to 500 KGS in weight.
- For volumes exceeding 0.3 CBM, any fraction below 0.1 CBM will be rounded up to 0.1 CBM.
- For example, 0.63 CBM will be billed as 0.7 CBM.

2. Overweight Billing Method:
==========
- Chargeable volume = Actual Weight ÷ 500 KG.
- If a single item exceeds 500 KG, please contact customer service in advance.

3. Oversized/Overweight Item Surcharge:
==========
- If any single dimension exceeds 250 CM or if a single item weighs more than 100 KGS, a surcharge of RM 89 per item will apply upon warehouse entry.
- If any dimension (length/width/height) exceeds 2 meters, or if a single item weighs more than 1.5 tons, the delivery fee at the destination port must be confirmed separately.
- For oversized or overweight items, the receiver must prepare a forklift for unloading.
(If forklift loading/unloading assistance is needed, please inquire separately.)

Guangzhou,China-East Malaysia Sabah KK-include tax Normal Goods (East Malaysia)

M3
0.5m3Every 0.5m3RM300.00/0.5m3
0.6-3m3Every 0.1m3RM60.00/0.1m3
3.1-6m3Every 0.1m3RM60.00/0.1m3
6.1-10m3Every 0.1m3RM59.00/0.1m3
10.1m3 & AboveEvery 0.1m3RM59.00/0.1m3
Round Up Unit0.1m3
0.1m3 can contain up to 50kg
Duration25-35 Working Days
Description1. Minimum Billing Volume per Shipment:

==========
- Minimum charge is 0.3 CBM per shipment.

- Each CBM has a weight limit of 500KG.

- If volume exceeds 0.3 CBM, any fraction less than 0.1 CBM will be rounded up to 0.1 CBM.

- Example: 0.63 CBM will be billed as 0.7 CBM.

2. Overweight Billing Method:

==========
- Actual Weight ÷ 500KG = Billable Volume (CBM).

- Heavy cargo is charged an additional RM 59/CBM.

- For items over 500KG per piece, please confirm with customer service in advance.

3. Oversized or Overweight Items:

==========
- If any single dimension exceeds 250CM or any single item exceeds 100KG,
a surcharge of RM 89/item will be applied for warehouse handling.

- If any side exceeds 2 meters or an item exceeds 1.5 tons,
destination delivery fees must be confirmed separately.

- Receiver must prepare a forklift for unloading extra-large or heavy items.

(Forklift service for loading/unloading available upon request.)

Guangzhou,China-East Malaysia Sabah KK-include tax Sensitive Goods (East Malaysia)

M3
0.5m3Every 0.5m3RM350.00/0.5m3
0.6-3m3Every 0.1m3RM70.00/0.1m3
3.1-6m3Every 0.1m3RM70.00/0.1m3
6.1-10m3Every 0.1m3RM69.00/0.1m3
10.1m3 & AboveEvery 0.1m3RM69.00/0.1m3
Round Up Unit0.1m3
0.1m3 can contain up to 50kg
Duration25-35 Working Days
Description1. Minimum Billing Volume per Shipment:

==========
- Minimum charge is 0.3 CBM per shipment.

- Each CBM has a weight limit of 500KG.

- If volume exceeds 0.3 CBM, any fraction less than 0.1 CBM will be rounded up to 0.1 CBM.

- Example: 0.63 CBM will be billed as 0.7 CBM.

2. Overweight Billing Method:

==========
- Actual Weight ÷ 500KG = Billable Volume (CBM).

- Heavy cargo is charged an additional RM 59/CBM.

- For items over 500KG per piece, please confirm with customer service in advance.

3. Oversized or Overweight Items:

==========
- If any single dimension exceeds 250CM or any single item exceeds 100KG,
a surcharge of RM 89/item will be applied for warehouse handling.

- If any side exceeds 2 meters or an item exceeds 1.5 tons,
destination delivery fees must be confirmed separately.

- Receiver must prepare a forklift for unloading extra-large or heavy items.

(Forklift service for loading/unloading available upon request.)

Guangzhou,China-East Malaysia Sarawak KCH-include tax Normal Goods (East Malaysia)

M3
0.5m3Every 0.5m3RM300.00/0.5m3
0.6-3m3Every 0.1m3RM60.00/0.1m3
3.1-6m3Every 0.1m3RM60.00/0.1m3
6.1-10m3Every 0.1m3RM59.00/0.1m3
10.1m3 & AboveEvery 0.1m3RM59.00/0.1m3
Round Up Unit0.1m3
0.1m3 can contain up to 50kg
Duration25-35 Working Days
Description1. Minimum Billing Volume per Shipment:

===========
- Minimum charge is 0.3 CBM per shipment.

- Each CBM has a weight limit of 500KG.

- If volume exceeds 0.3 CBM, any fraction less than 0.1 CBM will be rounded up to 0.1 CBM.

- Example: 0.63 CBM will be billed as 0.7 CBM.

2. Overweight Billing Method:

===========
- Actual Weight ÷ 500KG = Billable Volume (CBM).

- Heavy cargo is charged an additional RM 59/CBM.

- For items over 500KG per piece, please confirm with customer service in advance.

3. Oversized or Overweight Items:

===========
- If any single dimension exceeds 250CM or any single item exceeds 100KG,
a surcharge of RM 89 /item will be applied for warehouse handling.

- If any side exceeds 2 meters or an item exceeds 1.5 tons,
destination delivery fees must be confirmed separately.

- Receiver must prepare a forklift for unloading extra-large or heavy items.

(Forklift service for loading/unloading available upon request.)

Guangzhou,China-East Malaysia Sarawak KCH-include tax Sensitive Goods (East Malaysia)

M3
0.5m3Every 0.5m3RM350.00/0.5m3
0.6-3m3Every 0.1m3RM70.00/0.1m3
3.1-6m3Every 0.1m3RM70.00/0.1m3
6.1-10m3Every 0.1m3RM69.00/0.1m3
10.1m3 & AboveEvery 0.1m3RM69.00/0.1m3
Round Up Unit0.1m3
0.1m3 can contain up to 50kg
Duration25-35 Working Days
Description1. Minimum Billing Volume per Shipment:

==========
- Minimum charge is 0.3 CBM per shipment.

- Each CBM has a weight limit of 500KG.

- If volume exceeds 0.3 CBM, any fraction less than 0.1 CBM will be rounded up to 0.1 CBM.

- Example: 0.63 CBM will be billed as 0.7 CBM.

2. Overweight Billing Method:

==========
- Actual Weight ÷ 500KG = Billable Volume (CBM).

- Heavy cargo is charged an additional RM 59/CBM.

- For items over 500KG per piece, please confirm with customer service in advance.

3. Oversized or Overweight Items:

==========
- If any single dimension exceeds 250CM or any single item exceeds 100KG,
a surcharge of RM 89/item will be applied for warehouse handling.

- If any side exceeds 2 meters or an item exceeds 1.5 tons,
destination delivery fees must be confirmed separately.

- Receiver must prepare a forklift for unloading extra-large or heavy items.

(Forklift service for loading/unloading available upon request.)

Guangzhou,China-Singapore-no include GST Normal Goods (Singapore)

M3
0.5m3Every 0.5m3RM175.00/0.5m3
0.6-3m3Every 0.1m3RM35.00/0.1m3
3.1-6m3Every 0.1m3RM34.00/0.1m3
6.1-10m3Every 0.1m3RM33.00/0.1m3
10.1m3 & AboveEvery 0.1m3RM32.00/0.1m3
Round Up Unit0.1m3
0.1m3 can contain up to 50kg
Duration15-20 Working Days
Description1. Minimum Billing Volume per Shipment:

===========
- Minimum charge is 1 CBM per shipment.

- Each CBM has a weight limit of 500KG.

- If volume exceeds 1 CBM, any fraction less than 0.1 CBM will be rounded up to 0.1 CBM.

- Example: 0.63 CBM will be billed as 0.7 CBM.

2. Overweight Billing Method:

===========
- Actual Weight ÷ 500KG = Billable Volume (CBM).

- Heavy cargo is charged an additional RM 59/CBM.

- For items over 500KG per piece, please confirm with customer service in advance.

3. Oversized or Overweight Items:

===========
- If any single dimension exceeds 250CM or any single item exceeds 100KG,
a surcharge of RM 89/item will be applied for warehouse handling.

- If any side exceeds 2 meters or an item exceeds 1.5 tons,
destination delivery fees must be confirmed separately.

- Receiver must prepare a forklift for unloading extra-large or heavy items.

(Forklift service for loading/unloading available upon request.)

Guangzhou,China-Singapore-no include GST Sensitive Goods (Singapore)

M3
0.5m3Every 0.5m3RM225.00/0.5m3
0.6-3m3Every 0.1m3RM45.00/0.1m3
3.1-6m3Every 0.1m3RM44.00/0.1m3
6.1-10m3Every 0.1m3RM43.00/0.1m3
10.1m3 & AboveEvery 0.1m3RM42.00/0.1m3
Round Up Unit0.1m3
0.1m3 can contain up to 50kg
Duration15-20 Working Days
Description1. Minimum Billing Volume per Shipment:

===========
- Minimum charge is 1 CBM per shipment.

- Each CBM has a weight limit of 500KG.

- If volume exceeds 1 CBM, any fraction less than 0.1 CBM will be rounded up to 0.1 CBM.

- Example: 0.63 CBM will be billed as 0.7 CBM.

2. Overweight Billing Method:

===========
- Actual Weight ÷ 500KG = Billable Volume (CBM).

- Heavy cargo is charged an additional RM 59/CBM.

- For items over 500KG per piece, please confirm with customer service in advance.

3. Oversized or Overweight Items:

===========
- If any single dimension exceeds 250CM or any single item exceeds 100KG,
a surcharge of RM 89 /item will be applied for warehouse handling.

- If any side exceeds 2 meters or an item exceeds 1.5 tons,
destination delivery fees must be confirmed separately.

- Receiver must prepare a forklift for unloading extra-large or heavy items.

(Forklift service for loading/unloading available upon request.)

Add-on Service Fee (optional)

Second Delivery Attempt Fee

0.3m3 & AboveFirst 0.3m3RM17.80/0.3m3
Continue 0.1m3RM5.90/0.1m3

Warehouse Storage Service

1-10DaysEvery 1DaysRM0.00/1Days
11Days & AboveEvery 1DaysRM0.90/1Days
Description- Each parcel is entitled to 10 days of free storage.

- After the free period, a storage fee of RM 0.9/CBM/day will be charged
(minimum charge of RM 0.9/day).

- The maximum storage period is 45 days.

- Once this limit is exceeded, the parcel will be removed from the warehouse and can no longer be claimed.

Change of Delivery Address or Shipping Method

1pieces & AboveRM5.90
Description- Changing delivery address is only allowed before the parcel arrives in Malaysia. No changes will be accepted after arrival.
- Changing shipping method is only allowed before the parcel is shipped. No changes will be accepted after shipping.

Parcel Inspection Fee

0.01-0.02m3RM4.80
0.03-0.09m3RM9.50
0.1-0.5m3RM14.80
Description- Inspection service is provided for added security, where we will inspect items as requested and provide photos or videos for customer verification.

- Special handling fees apply, please contact customer service for pricing.

Fragile Label Fee

1piece & AboveEvery 1pieceRM0.60/1piece
DescriptionA “Fragile” sticker will be added to alert customs, couriers, and delivery personnel to handle the package with care.

Wooden Crate Fee

No Fixed Fee
Description1. It is recommended to use wooden crate protection for liquids, fragile items, or valuables.
2. If the wooden crate is optional in the waybill, the system will by default calculate the charge based on the total CBM of the waybill. Therefore, customers must inform customer service before payment to adjust it.
3. If the shape or size of the goods requires separate crating, special handling charges will apply. Please contact customer service for pricing.

Parcel Wrapping Fee

No Fixed Fee
DescriptionWaterproof (bubble wrap) film will be used to wrap the entire parcel, preventing water from seeping in and damaging the products.

Purchase Agent Service Fee

Total Buy For Me Product Price
1pieces & AboveRM0.00 + RM15.00
Round Up Unit1pieces